The IT infrastructure management processes define those processes within the IT Infrastructure Library (ITIL) that directly relate to the IT equipment and software that is involved in providing IT services to customers. In which the composite hardware, software, network resources and services required for the existence, operation and management of an enterprise IT environment. It allows the organization to deliver IT solutions and services to its employees, partners and/or customers and is usually internal to an organization and deployed within owned facilities.
These disciplines are less well understood than those of service management and therefore often some of their content is believed to be covered ‘by implication’ in service management disciplines
IT design and planning provides a framework and approach for the strategic and technical design and planning of IT infrastructures. It includes the necessary combination of business (and overall IS) strategy, with technical design and architecture.
IT deployment provides a framework for the successful management of design, build, test and roll-out (deploy) projects within an overall IT program.
IT operations management provides the day-to-day technical supervision of the IT infrastructure. Often confused with the role of incident management from service support, operations has a more technical bias and is concerned not solely with incidents reported by users, but with events generated by or recorded by the infrastructure. IT operations may often work closely alongside incident management and the service desk, which are not-necessarily technical, to provide an ‘operations bridge’
IT technical support is the specialist technical function for infrastructure within IT. Primarily as a support to other processes, both in infrastructure management and service management, technical support provides a number of specialist functions: research and evaluation, market intelligence (particularly for design and planning and capacity management), proof of concept and pilot engineering, specialist technical expertise (particularly to operations and problem management), creation of documentation (perhaps for the operational documentation library or known error database). There are different levels of support under the ITIL structure, these being primary support level, secondary support level and tertiary support level, higher-level administrators being responsible for support at primary level.
IT infrastructure consists of all components that somehow play a role in overall IT and IT-enabled operations. It can be used for internal business operations or developing customer IT or business solutions.
Typically, a normal IT infrastructure consists of the following components:Hardware which covers computers, servers, data centers, hubs and routers another is theSoftware which coverscustomer relationship management (CRM), enterprise resource planning (ERP), and productivity applications. Another is theNetwork: Internet connectivity,Network enablement, , firewall and security.And lastly, Meatware which covers the Human users, such as network administrators (NA), developers, designers and generic end users with access to any IT appliance or service are also part of an IT infrastructure, specifically with the advent of user-centric IT service development.
Every business is undergoing a revolutionarytransformation. As the necessity of brick and-mortar decreases and the virtualization of business and society expands, companies are facing challenges around adapting to the changing paradigm. Ensuring you have the right technology infrastructure is no simple matter and many companies are left without the necessary resources to effectively and efficiently manage this monumental shift. IT staffs are overburdened operations often leave behind industry best practices that could make the difference between capitalizing on the new digital world, and being left behind.
Infrastructure management is sometimes divided into categories of systems management, network management, and storage management. Infrastructure management products are available from a number of vendors.
Among other purposes, infrastructure management seeks to:Reduce duplication of effort, Ensure adherence to standards, Enhance the flow of information throughout an information system, Promote adaptability necessary for a changeable environment, Ensure interoperability among organizational and external entities, Maintain effective, change management policies and practices